Goods bought from Northern Playground follow the Norwegian consumer law. If you regret buying one of our products it’s the cancellation act that applies. We wish to make the transactions around this issue as easy as possible for all parties involved as long as we follow the law.
If the product has been used, as your own, the cancellation act is not applicable. We recommend you to take good care of the original packing if you wish to return the product safely back to our warehouse.
Our philosophy: If you for any reason are unhappy with one of our products, contact us, and we will give you the service you deserve. No one should be unhappy!
So whether you have received the package or just placed an order you regret, shoot us an e-mail at firstname.lastname@example.org and tell us that you regret your purchase or want to delete the order. The same procedure applies if you ordered the wrong size, we’re more than happy to exchange the product for you. For you own sake it can be wise to keep the e-mail conversation regarding the procedure for at least 14 days.