InfoOur terms, conditions and privacy policy

Dear customer,
Below you will find formal information about our terms and conditions. If you have any questions, you will probably find the answers here. Long story short:
1. If there is anything you unhappy about, we will personally help you sort things out. We don't care all that much about rules, but rather about you being really satisfied. Just send us an email at support@northernplayground.no.
2. If your product for some reason gets ruined we would love to help you out – even if you've used it well for many years. Read more here.

Terms and conditions

The terms and conditions that were valid at the time of purchase are valid for the purchase, even if there are changes to the conditions after the time of purchase. The terms and conditions are interpreted in accordance with Norwegian law and are regulated accordingly.

[13.07.2019]

Goods purchased from Northern Playground follow the Norwegian consumer law. If you regret buying one of our products, the Cancellation Act is applicable. We want all transactions with us to be as simple as possible for all parts involved.

The Cancellation Act is not applicable if the product has been taken into use. We recommend therefore to take good care of the original packaging if you wish to return the item. Items that are returned must be unused and intact. All original labels and tags must also be attached. If the item you are returning originally came packaged, the packaging must also be returned with the item.

We offer free returns within 30 days of purchase. Send an email to support@northernplayground.no for a return label. Around Christmas and New Year’s we are extra flexible when it comes to returns, and exchanging sizes is never a problem.

If you for any reason are unhappy with one of our products, contact us and we will give you the service you desire. If you have received an item or just placed an order you regret, send us an e-mail at support@northernplayground.no and let us know that you want to return the item or cancel the order. This is also the case if you have ordered the wrong size – contact us and we will help you exchange it. For your own sake, it could be a good idea to keep a copy of the e-mail thread regarding the procedure for at least 14 days.

Shipping and payment
We ship worldwide. As a small Norwegian company, shipping can get expensive. To compromise, we ship internationally once a week on Tuesdays. Delivery time is approximately one week, so if you place an order on a Wednesday shipping might take a while. For international shipments our logistics partner is TNT. If you wish, we can send you a tracking number for your purchase. We offer free shipping on orders over 100 Euro. Shipping cost on orders under 100 Euro is 15 Euro.

Note that for products marked with "Preorder", you will find the estimated delivery date in your order confirmation. If you have ordered both in-stock products and preorder products, we will split the shipment so you receive the in-stock items first.

Additional costs in form of customs and special duties may occur on international shipments.

Payments can be made with Vipps (Norway only), PayPal, credit/debit card or Klarna (Europe only). All transactions are handled by our third party partner, Adyen. Enter the necessary information in the check out and use your chosen payment method to complete the order. You will receive an automatic order confirmation and receipt after you place your order.

The payment will be completed at the time of purchase. This is also the case for products that are not on stock yet. The amount will be registered as reservered until your products are delivered. If you wish to cancel your preordered products, we will refund you in full.

Any questions can be sent to support@northernplayground.no.

Privacy policy

As of May 2018, the new data protection law in Norway and Europe (GDPR) took effect. As an online retailer we strive to take best possible care of you and your personal data. Below is our statement about how shopping at www.northernplayground.no effects you, as well as what rights you have as a consumer. If you have any questions, get in touch at support@northernplayground.no.

Treatment of personal data
Like other online retailers, we collect basic information about our customers with the intention of making sure that we get your product to you. This information includes your name, address, e-mail and phone number.

We may transfer your personal data to authorized third parties who process personal data on behalf of Northern Playground for the purpose of marketing.

We do not collect any sensitive data (defined in the Personal Data Act § 9) and do not hold this kind of information about you as a customer.

All payments are made through a third party (Adyen), and we do not keep card numbers or other data that makes it possible for us to share or withdraw any kind of amount from your account.

Storage limitation
If nothing else is specified by you as a consumer, the data stays in our system indefinitely. This is so we have grounds for annual reports, etc., but even more so to be able to take care of you as a customer in the case of complaints or exchanges.

The right to be "forgotten"
According to the new personal data law in Europe (GDPR) that began in May 2018, you as a consumer have the right to be "forgotten" by our systems. This means that you can contact us at support@northernplayground.no and ask us to remove/change your personal data from/in our system. This assumes that your last purchase was made over one year ago, or that we otherwise have the information we need from you as a customer to be able to fulfil accounting requirements.

Use of cookies
We use cookies on our website to make your user experience on our website as smooth as possible. Cookies make sure, amongst other things, that pictures etc., stay saved in your browser to speed up downloading webpages you've visited earlier.

We also use cookies to analyse our customer's pattern of behavior on our website; what pages are the most popular, etc. This helps us develop our website and improve your user experience. Lastly, we use cookies to reach you with relevant offers and advertisements on social media.

If you do not wish to consent to the use of cookies on www.northernplayground.no, you can go to the settings in your browser and block the use of cookies on all websites.

You can read more about accepting the use of cookies here.

Community

As a member of our Community you have the opportunity to help us design products and make important decisions. To keep you updated the topics you are interested in, we will send you emails when you receive a reply on your comments, when we post an update on a product you have commented on and when we have other relevant news for you. If you don’t wish to receive these emails you can easily turn off notifications here: https://www.northernplayground.no/en/account 

Legal entity

Northern PLayground AS

VAT no.: 914 037 271

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