Terms and Conditions
The terms and conditions that were valid at the time of purchase are valid for the purchase, even if there are changes to the conditions after the time of purchase. The terms and conditions are interpreted in accordance with Norwegian law and are regulated accordingly.
Goods purchased from Northern Playground follow the Norwegian consumer law. If you regret buying one of our products, the Cancellation Act is what applies. We want all transactions with us to be as simple as possible for all parts involved within the law.
The Cancellation Act is not applicable if the product has been used as your own. We recommend therefore to take good care of the original packaging if you wish to return the item. Items that are returned are to be unused and undamaged, in addition to all labels and tags still attached. If the item you are returning originally comes in packaging, the packaging must also be returned with the item.
We offer free returns within 30 days of purchase. You can find the return label in the confirmation e-mail you received after purchase. If you cannot find it just let us know and we will send you a new one. Around Christmas and New Year’s we are extra flexible with returns, and exchanging sizes is no problem.
Our philosophy: If you for any reason are unhappy with one of our products, contact us and we will give you the service you desire. If you have received an item or just placed an order you regret, send us an e-mail at firstname.lastname@example.org and let us know that you want to return the item or cancel the order. This is also the case if you have ordered the wrong size – contact us and we will help you exchange it. For you own sake it can be wise to keep a copy of the e-mail conversation regarding the procedure for at least 14 days.
Shipping and payment
We ship worldwide. As a small Norwegian company, shipping can get expensive. To compromise, we ship internationally once a week on Tuesdays. Delivery time is approximately one week, so if you place an order on a Wednesday shipping can take a while. For international shipments our logistics partner is TNT. If you wish we can send you a tracking number for your purchase. All shipping costs on orders over 100 Euro are free. Shipping cost on orders under 100 Euro are 15 Euro.
Payments can be made with PayPal or credit card through Stripe payment method. Enter the necessary information in the check out and use your chosen payment method to complete the order. You will receive an automatic order confirmation and receipt after you place your order.
Any questions can be sent to email@example.com